Samsung have officially released a statement recalling all of the Galaxy Note 7 sold and stopping sales of the said unit due to battery issues.
Getting products recalled is one of the most stressful things that could ever happen to consumers. Not only are they left with no gadget to use, processing the recall could also take its toll from the paper works to follow ups.
The very first issue that surfaced about the Note 7 was its fast cracking screen, but this did not trigger the recall. What did was a more pressing glitch– igniting and/or exploding batteries. In their website, Samsung released this statement in line with the recall:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Another unname source speaking to Yonhap News stated, “Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers.” However, considering the extent of the issue, which could lead to fire or explosions, Samsung decided that recalling would be the best option. On the other hand, units sold in China are exempted from the recall because these units reportedly used a different battery.
The recall is essentially asking Note 7 users to surrender their unit to where they bought it. More help are provided through Samsung’s Live Chat (http://livechat.support.samsung.com/Customer_new/).
Samsung has been on the steady rise with its Samsung S7 and S7 Edge series that most expected to be continued by Note 7. The unit was also supposed to face Apple’s upcoming iPhone 7, but these (rise and face off with iPhone 7) might need a pause. According to Reuters, this incident could cost Samsung about $5 million (roughly AED 18,364,748.44) covering the lost sales and recall costs.